Question 1

Are you an official issuer of electronic motorway vignettes?

Accepted Answer

No. Our website is not an official issuer of electronic motorway vignettes. However, through our platform, you can conveniently purchase electronic motorway vignettes for Slovakia and other selected European countries in one place. Our services also include order processing, e-mail confirmations and customer support for order-related enquiries.

Question 2

Are my personal and payment details secure when making a purchase?

Accepted Answer

When making a purchase, we process only the information necessary to create and manage your order. Payment details are entered directly within the environment of an external payment gateway, which is not operated by our company and to which we do not have access to the payment information entered during the transaction. The operation and security of payment gateways are provided by specialised payment service providers that focus on the secure processing of online payments.

Question 3

How quickly will I receive confirmation of the activation of my electronic motorway vignette?

Accepted Answer

In most cases, confirmation of the activation of your electronic motorway vignette is delivered within a few minutes after completing your order. We will inform you by e-mail once the registration has been successfully completed. In exceptional situations, order processing may take longer, but no more than 24 hours. If you choose a later start date during the purchase process, the electronic motorway vignette will become valid only from the date you selected.

Question 4

What is included in the price of an electronic motorway vignette?

Accepted Answer

The total order price consists of the value of the time fee set by the official issuer in the respective country and a service fee for arranging the purchase and related services. The service fee may include, for example, the operation and administration of the online platform, technical processing of orders, provision of a multilingual environment, order management or the availability of various payment methods. A detailed breakdown of the order price is always displayed before the order is completed.

Question 5

What should I do if I entered an incorrect e-mail address during the purchase?

Accepted Answer

The e-mail address provided when placing an order is important. We send payment confirmations, information about the activation of the electronic motorway vignette and other order-related information to this address. If you entered an incorrect e-mail address and did not receive the necessary information, you may contact us and provide the vehicle registration number, the country of vehicle registration, the date of purchase and the type of electronic motorway vignette purchased. Based on this information, we will try to locate your order, although we cannot guarantee that it will be found. Therefore, we recommend carefully checking your e-mail address and all other entered information before completing your order.

Question 6

How can I tell if my order has been successfully completed?

Accepted Answer

After submitting your order, you will receive an e-mail confirming that your payment has been successfully received. Once the electronic motorway vignette has been registered, you will receive another e-mail confirming its activation, including information about its validity period. If you have not received either of these e-mails, we recommend first checking your Spam, Promotions or Junk folders and then verifying in your online banking that the payment was processed successfully.

Question 7

Can I obtain a payment confirmation or an invoice after the purchase?

Accepted Answer

Yes. After your order has been successfully completed, we will send you an e-mail confirming receipt of your payment. Once the electronic motorway vignette has been registered, you will also receive confirmation of its activation. The payment confirmation contains all details required for accounting and record-keeping purposes.

Question 8

Which payment methods can I use when making a purchase?

Accepted Answer

When placing your order, you can choose the payment method that suits you best. We support payments by payment card, Apple Pay, Google Pay, QR code and bank transfer. In some cases, we also offer selected regional payment methods, such as payments via Tatra banka or the BLIK service. The available payment options are always displayed directly during the ordering process.

Question 9

Can I purchase an electronic motorway vignette in advance?

Accepted Answer

Yes. In most countries, it is possible to purchase an electronic motorway vignette in advance and choose its validity start date during the ordering process. However, the maximum advance purchase period differs from country to country. For example, in Slovakia, an electronic motorway vignette can be purchased up to 60 days before the start of its validity, while in the Czech Republic, the purchase can only be made up to 30 days in advance. The order form will always show how far in advance an electronic motorway vignette for the selected country can be purchased.

Question 10

Can I purchase an electronic motorway vignette for another vehicle or another person?

Accepted Answer

Yes. You can purchase an electronic motorway vignette for your own vehicle, a family member's vehicle, a company car or any other vehicle, provided that you enter the correct information during the order process. You may also make the purchase on behalf of another person. An electronic motorway vignette is generally linked to the vehicle registration number rather than to a specific driver or owner. Before completing your order, we recommend carefully checking all entered information, especially the vehicle registration number and the country of registration.

Question 11

How can I contact customer support?

Accepted Answer

If you need assistance, we recommend first consulting the Frequently Asked Questions (FAQ) section and other information sections on our website. Many common situations can be resolved using the information provided there. If you cannot find an answer to your question or require individual assistance with your order, you can contact our customer support using the contact details provided on our website.

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